Politique de remboursement

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@torontokeyboardman.ca. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@torontokeyboardman.ca.

Product-Specific Return Conditions

To help maintain a clean and trustworthy enthusiast community, and to ensure every customer receives a brand-new, unused product, some items are subject to stricter return conditions due to hygiene, resaleability, and product integrity.

Please review the following carefully before placing your order.

1. Switches

Switches are not eligible for return once installed or mounted on a keyboard.

  • If the switches have been used in a build, installed on a keyboard, lubed, filmed, or otherwise modified, they are not returnable.
  • Unused switches in original condition may be eligible for return within our return window.

2. Keycaps

Keycaps are considered a personal-use item.

  • Once the plastic seal/shrink wrap is opened or removed, the item is not eligible for return.
  • Returned keycap sets must remain sealed and in original condition.

3. Keyboards

Keyboards are not eligible for return once the original seal/plastic wrap has been opened or removed.

  • Opened keyboards cannot be resold as brand-new.
  • Please confirm compatibility and product details before purchase.

4. Mousepads

Mousepads are considered a personal-use item.

  • Once the paper zipper / sealed packaging has been opened, the item is not eligible for return.
  • This is due to hygiene and resaleability concerns.

5. Modding Kits

Modding kits are not eligible for return once installed or used in a build.

  • These products are not intended for trial use.
  • If you purchased the wrong modding kit and it remains unused and unopened, it may be returned within the return window.
  • Installed, tested, or used modding kits are not returnable.

6. Earphones / IEMs / Headphones

Earphones, IEMs, and headphones are considered personal-use / hygiene-sensitive items.

  • Once opened, they are not eligible for return.

7. Accessories

Accessories are not eligible for return once used.

  • Returned accessories must be unused and in original condition.

Important Notice

We are committed to maintaining the integrity of the enthusiast peripherals community and ensuring that every customer receives a new, unused product.

For this reason, many of our products cannot be returned once opened, unsealed, installed, or used.

Please review our return policy carefully before placing an order to avoid unnecessary shipping, return costs, and waste.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like clearance items, and customized keyboard. We also do not accept returns for clearance and sale items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@torontokeyboardman.ca.