Refund & Return Policy

At Toronto KeyboardMan, we are committed to providing high-quality gaming peripherals and ensuring that every customer receives products in their expected condition.

Please review our refund and return policy carefully before placing an order.

For cancellation requests, returns, or product-related issues, please contact contact@torontokeyboardman.ca and include your order number.

Important Notice: Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights or remedies under applicable law. Where mandatory consumer protection laws provide additional rights, those rights take precedence over our standard return conditions.

1. Order Cancellations

You may request cancellation before your order has shipped. However, cancellation is not guaranteed, as your order may already be processing, packed, or awaiting dispatch when we receive your request.

A cancellation request does not mean that your order has been cancelled. Please wait for written confirmation from our team.

Once an order has shipped, we are generally unable to cancel or intercept it. If you no longer wish to keep the merchandise, you may request an eligible return after delivery.

For approved voluntary cancellations:

The first two cancellations are free, except for orders over CAD $500.
Starting with your third cancellation, a 10% cancellation fee applies.
A 10% cancellation fee applies to orders over CAD $500, regardless of cancellation history.

These fees are intended to cover payment processing and administrative expenses and apply only where permitted by law.

Approved cancellation refunds will be issued to the original payment method. Please allow approximately 3–5 business days for the refund to appear, depending on your payment provider.

Pre-orders and Group Buys are generally final sale and cannot be voluntarily cancelled or refunded once placed, except where required by applicable law or otherwise stated on the product page.

2. Return Window & Approval

For standard voluntary returns, customers must submit a return request within 14 calendar days of receiving their order.

To request a return, please email contact@torontokeyboardman.ca with:

Your order number.
The item you wish to return.
The reason for your return.
Photos of the product and packaging, if requested.

All standard voluntary returns require prior approval.

Please do not send merchandise back without receiving return instructions from our team.

Return approval does not guarantee a refund. All returned items are subject to inspection to confirm their eligibility.

Requests submitted more than 14 days after delivery are not eligible for a standard voluntary return or exchange.

3. Required Return Conditions

To qualify for a standard voluntary return, products must be in a condition suitable for resale as new.

All returned products must:

Be brand-new, unused, and in their original condition.
Include all original packaging, accessories, components, manuals, and other included items.
Show no signs of wear, installation, modification, damage, stains, or odours.
Meet the applicable product-specific return conditions listed below.

Items that have been used, tested, installed, or modified may not qualify for a standard voluntary return, even if they remain fully functional.

Preference-related returns include changes of mind, incorrect purchases, compatibility mistakes, or dissatisfaction with product characteristics such as sound, feel, shape, size, weight, colour, or texture.

Incorrect, defective, damaged, or materially misdescribed products are handled separately under Section 7.

4. Product-Specific Return Conditions

4.1 Gaming Mice

To be eligible for a standard voluntary return, gaming mice must meet all of the following conditions:

The mouse must be brand-new, unused, and returned in its original box and packaging.
The original box and all packaging materials must remain in their original condition.
All included components and accessories must be complete, unused, and in their original condition.
Included accessories, including but not limited to mouse skates, grip tape, cables, dongles, and adapters, must remain unused and unmodified.
Additional mouse skates and grip tape must not have been applied, installed, or used.

We reserve the right to refuse standard voluntary returns if the mouse, original packaging, or any included components or accessories show signs of use, installation, modification, or damage.

4.2 Keyboards

Keyboards must remain brand-new, unused, and unopened in their original sealed packaging.

Once the original seal, plastic wrap, or sealed packaging has been opened or removed, the keyboard is no longer eligible for a standard voluntary return.

Please verify the keyboard's layout, specifications, connectivity, and compatibility before opening the packaging.

4.3 Mousepads

Mousepads must remain brand-new, unused, and in their original sealed packaging.

Once the original paper zipper, paper seal, plastic seal, or other manufacturer-sealed packaging has been opened or removed, the mousepad is no longer eligible for a standard voluntary return.

This applies to both cloth and glass mousepads.

4.4 Keyboard Switches

Keyboard switches must be unused and in their original condition.

Switches are not eligible for standard voluntary returns if they have been:

Installed or mounted in a keyboard.
Used for typing or testing.
Lubricated, filmed, or modified.
Disassembled or physically altered.

4.5 Keycaps

Keycap sets must remain sealed, unused, and complete.

Once the original plastic seal, shrink wrap, or sealed packaging has been opened or removed, the product is no longer eligible for a standard voluntary return.

Installed or used keycaps are not eligible for standard voluntary returns.

4.6 Modding Kits & Keyboard Components

Modding kits and keyboard components must remain unused, uninstalled, unmodified, and complete.

Products that have been installed, assembled, modified, or used in a keyboard build are not eligible for standard voluntary returns.

4.7 Earphones, IEMs & Headphones

Earphones, IEMs, and headphones must remain unused and unopened in their original packaging.

Opened products are generally not eligible for standard preference-related returns due to hygiene considerations.

4.8 Accessories

Accessories must be unused, uninstalled, and unmodified, with all original packaging and included components.

Products showing signs of use, installation, or customer-caused damage are not eligible for standard voluntary returns.

5. Return Shipping & Shipping Charges

Customers are responsible for return shipping costs for standard voluntary returns, including changes of mind, incorrect purchases, compatibility mistakes, and other preference-related returns.

Where available, customers may purchase a return label through Toronto KeyboardMan, with the agreed label cost deducted from the refund.

Customers may also arrange return shipping through their own carrier.

Original outbound shipping charges are generally non-refundable for standard voluntary returns.

For incorrect, defective, damaged-on-arrival, or materially misdescribed merchandise, Toronto KeyboardMan will arrange an appropriate resolution, including reasonable return shipping expenses where required.

Please contact us before arranging or paying for return shipping involving a product issue.

Customers must package all returns securely. Tracked and insured shipping is strongly recommended, particularly for higher-value items.

For standard voluntary returns, refunds are processed only after the returned merchandise has been received and inspected.

United States Returns

Approved U.S. returns may be routed through our designated U.S. return point before being forwarded to Canada.

Please allow approximately 2–3 weeks for transit and forwarding. Customs processing and carrier delays may extend this timeframe.

Final inspection and refund processing will take place once the merchandise reaches our Canadian location.

International Returns

For standard voluntary returns from international destinations, customers are responsible for arranging and paying for return shipping to the designated return address provided by Toronto KeyboardMan.

We do not currently provide prepaid return labels for voluntary returns originating from Europe.

Customers must contact us for return approval and shipping instructions before sending any merchandise back.

If international return shipping costs exceed the original purchase value of the merchandise, Toronto KeyboardMan will not cover those expenses for a voluntary return.

Customers may still arrange and pay for the return themselves, subject to the applicable return requirements.

For incorrect, defective, damaged, or materially misdescribed products, please contact us before arranging a return.

We will assess the issue and determine an appropriate resolution. Depending on the circumstances, this may include repair, replacement, replacement components, or a refund.

Where we require a return for a legally required remedy, we will arrange or reimburse reasonable necessary return shipping costs as applicable.

If we send an incorrect item to a customer in Europe, we will send the correct item at no additional cost without requiring the incorrect merchandise to be returned.

Import Duties, Taxes & Customs Charges

International customers are responsible for applicable import duties, taxes, customs clearance fees, and related charges that are not included in the original purchase price or shipping terms.

For shipments sold with duties and taxes prepaid, customers will not be required to pay those covered charges again.

For standard voluntary returns, previously paid import duties, taxes, and customs fees are generally not refundable by Toronto KeyboardMan.

Customers may need to contact their local customs authority or carrier regarding any available duty or tax refund.

6. Shipping Delays

Estimated delivery dates and transit times are not guaranteed unless the selected shipping service expressly includes a delivery guarantee.

Shipping delays may occur due to customs clearance, weather, carrier operations, peak shipping periods, or other circumstances beyond our reasonable control.

A shipping delay alone does not automatically qualify an order for cancellation or a merchandise or shipping refund.

Once an order has shipped, we are generally unable to cancel or intercept it.

If tracking information has not updated for an extended period, please contact us so we can assist with a carrier investigation.

Packages confirmed lost or undeliverable will be reviewed separately based on the shipping circumstances.

7. Incorrect, Defective, Damaged or Misdescribed Items

Please inspect your order after delivery.

If you receive an incorrect, defective, damaged, or materially misdescribed product, please contact us at contact@torontokeyboardman.ca as soon as possible.

For visible shipping damage, missing items, or incorrect products, we kindly request that customers notify us within 72 hours of delivery whenever possible.

We may request:

Photos of the product and packaging.
Videos demonstrating the issue.
Product serial numbers.
Additional troubleshooting information.

Incorrect Items

If we send the wrong product, we will arrange to provide the correct merchandise at no additional cost.

For Canadian and U.S. orders, we will generally provide a prepaid return label if the incorrect item needs to be returned.

For European orders, we will send the correct merchandise without requiring the incorrect item to be returned.

Defective or Damaged Products

Depending on the circumstances, the available resolution may include:

Troubleshooting assistance.
Replacement components.
Warranty repair.
Product replacement.
An approved return for inspection.
A refund or another appropriate remedy.

Opening the original packaging does not automatically invalidate a genuine manufacturing defect claim.

Damage resulting from misuse, improper installation, unauthorized modification, accidents, or other customer-caused damage is not generally considered a manufacturing defect.

Manufacturer warranty terms and coverage may vary by product and brand.

8. Return Inspection & Partial Refunds

All standard voluntary returns are subject to inspection upon receipt.

Products must match the condition described in the original return request.

If a returned product shows signs of use, installation, modification, missing accessories, damaged packaging, or other conditions inconsistent with our return requirements, we may refuse the voluntary return.

Partial refunds for opened or used products are exceptions and are not automatically available.

Customers must obtain written approval before returning merchandise that does not meet our standard return conditions.

If an exception is approved, the refund amount may be adjusted based on the item's condition, missing components, damaged packaging, or reduced resale value.

Any proposed deduction will be communicated to the customer.

9. Refund Processing

Once an approved standard voluntary return has been received and inspected, we will notify the customer of the outcome.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after the refund has been processed for the funds to appear, depending on the payment provider or financial institution.

If your refund has not appeared after this period, please contact your bank or payment provider before reaching out to our team.

Refunds involving mandatory consumer rights will be processed according to the applicable statutory requirements and deadlines.

10. Discounted, Pre-Order & Final-Sale Items

Products marked as Final Sale are not eligible for standard voluntary returns or cancellations.

This may include:

Pre-orders.
Group Buys.
Clearance merchandise.
Products specifically designated as Final Sale.

Discounted and promotional items may have additional return restrictions as specified on their respective product pages.

Please review the product description and applicable conditions carefully before purchasing.

11. Incorrect Addresses, Customs Refusals & Undeliverable Packages

Customers are responsible for providing complete and accurate shipping information when placing an order.

This includes the correct street address, apartment or unit number, postal code, recipient information, and any other details necessary for delivery.

If you notice an error in your shipping information, please contact us immediately.

We will make reasonable efforts to correct the address before dispatch, but address changes cannot be guaranteed once an order is being processed or has shipped.

Customer-Caused Delivery Failures

If a shipment cannot be delivered or is returned due to circumstances within the customer's control, including but not limited to:

Incorrect or incomplete shipping information.
Failure to provide required customs clearance information.
Refusal to pay applicable import duties, taxes, or customs clearance fees that were not included in the original purchase.
Refusal to accept delivery without a legally valid reason.
Failure to collect a package within the carrier's designated holding period.

The customer will be responsible for any additional shipping, return-to-sender, customs, storage, or handling charges resulting from these circumstances, to the extent permitted by applicable law.

If the package is successfully returned to Toronto KeyboardMan, any eligible refund will be assessed after the merchandise has been received and inspected.

Applicable and legally recoverable shipping or carrier charges may be deducted from the approved refund.

If the customer requests reshipping, any additional shipping or carrier charges must be paid before the parcel is dispatched again.

Abandoned or Disposed Packages

For certain international shipments, carriers or customs authorities may be unable to return undeliverable packages.

If a package is abandoned, destroyed, or disposed of as a direct result of the customer's failure to fulfil their delivery or customs obligations, the customer may be responsible for the resulting loss.

In such circumstances, Toronto KeyboardMan may be unable to provide a refund or replacement for merchandise that cannot be recovered.

Each case will be assessed based on the circumstances, applicable shipping terms, and relevant consumer protection requirements.

Delivery or Customs Issues Not Caused by the Customer

If a package cannot be delivered due to an error by Toronto KeyboardMan, the carrier, or another circumstance for which the customer is not responsible, we will investigate and provide an appropriate resolution.

Customers will not be charged additional fees caused solely by an error on our part.

12. Gifts

For eligible items purchased as gifts and shipped directly to the recipient, we may offer store credit to the recipient after approving and receiving the return.

Otherwise, approved refunds are generally issued to the original purchaser using the original payment method.

Contact Us

For any cancellation requests, return inquiries, or product-related concerns, please contact:

Toronto KeyboardMan

Email: contact@torontokeyboardman.ca

Store Address: 160 Gibson Drive, Unit 9, Markham, ON L3R 3K1, Canada

Please include your order number and a brief explanation of your request so our team can assist you efficiently.

We appreciate your understanding and support.