Refund policy

Shipping delays may occur due to customs clearance, weather, carrier operations, peak shipping periods, or other circumstances beyond our reasonable control.

A shipping delay alone does not automatically qualify an order for cancellation or a merchandise or shipping refund.

Once an order has shipped, we are generally unable to cancel or intercept it.

If tracking information has not updated for an extended period, please contact us so we can assist with a carrier investigation.

Packages confirmed lost or undeliverable will be reviewed separately based on the shipping circumstances.

7. Incorrect, Defective, Damaged or Misdescribed Items

Please inspect your order after delivery.

If you receive an incorrect, defective, damaged, or materially misdescribed product, please contact us at contact@torontokeyboardman.ca as soon as possible.

For visible shipping damage, missing items, or incorrect products, we kindly request that customers notify us within 72 hours of delivery whenever possible.

We may request:

  • Photos of the product and packaging.
  • Videos demonstrating the issue.
  • Product serial numbers.
  • Additional troubleshooting information.

Incorrect Items

If we send the wrong product, we will arrange to provide the correct merchandise at no additional cost.

For Canadian and U.S. orders, we will generally provide a prepaid return label if the incorrect item needs to be returned.

For European orders, we will send the correct merchandise without requiring the incorrect item to be returned.

Defective or Damaged Products

Depending on the circumstances, the available resolution may include:

  • Troubleshooting assistance.
  • Replacement components.
  • Warranty repair.
  • Product replacement.
  • An approved return for inspection.
  • A refund or another appropriate remedy.

Opening the original packaging does not automatically invalidate a genuine manufacturing defect claim.

Damage resulting from misuse, improper installation, unauthorized modification, accidents, or other customer-caused damage is not generally considered a manufacturing defect.

Manufacturer warranty terms and coverage may vary by product and brand.

8. Return Inspection & Partial Refunds

All standard voluntary returns are subject to inspection upon receipt.

Products must match the condition described in the original return request.

If a returned product shows signs of use, installation, modification, missing accessories, damaged packaging, or other conditions inconsistent with our return requirements, we may refuse the voluntary return.

Partial refunds for opened or used products are exceptions and are not automatically available.

Customers must obtain written approval before returning merchandise that does not meet our standard return conditions.

If an exception is approved, the refund amount may be adjusted based on the item's condition, missing components, damaged packaging, or reduced resale value.

Any proposed deduction will be communicated to the customer.

9. Refund Processing

Once an approved standard voluntary return has been received and inspected, we will notify the customer of the outcome.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after the refund has been processed for the funds to appear, depending on the payment provider or financial institution.

If your refund has not appeared after this period, please contact your bank or payment provider before reaching out to our team.

Refunds involving mandatory consumer rights will be processed according to the applicable statutory requirements and deadlines.

10. Discounted, Pre-Order & Final-Sale Items

Products marked as Final Sale are not eligible for standard voluntary returns or cancellations.

This may include:

  • Pre-orders.
  • Group Buys.
  • Clearance merchandise.
  • Products specifically designated as Final Sale.

Discounted and promotional items may have additional return restrictions as specified on their respective product pages.

Please review the product description and applicable conditions carefully before purchasing.

11. Incorrect Addresses, Customs Refusals & Undeliverable Packages

Customers are responsible for providing complete and accurate shipping information when placing an order.

This includes the correct street address, apartment or unit number, postal code, recipient information, and any other details necessary for delivery.

If you notice an error in your shipping information, please contact us immediately.

We will make reasonable efforts to correct the address before dispatch, but address changes cannot be guaranteed once an order is being processed or has shipped.

Customer-Caused Delivery Failures

If a shipment cannot be delivered or is returned due to circumstances within the customer's control, including but not limited to:

  • Incorrect or incomplete shipping information.
  • Failure to provide required customs clearance information.
  • Refusal to pay applicable import duties, taxes, or customs clearance fees that were not included in the original purchase.
  • Refusal to accept delivery without a legally valid reason.
  • Failure to collect a package within the carrier's designated holding period.

The customer will be responsible for any additional shipping, return-to-sender, customs, storage, or handling charges resulting from these circumstances, to the extent permitted by applicable law.

If the package is successfully returned to Toronto KeyboardMan, any eligible refund will be assessed after the merchandise has been received and inspected.

Applicable and legally recoverable shipping or carrier charges may be deducted from the approved refund.

If the customer requests reshipping, any additional shipping or carrier charges must be paid before the parcel is dispatched again.

Abandoned or Disposed Packages

For certain international shipments, carriers or customs authorities may be unable to return undeliverable packages.

If a package is abandoned, destroyed, or disposed of as a direct result of the customer's failure to fulfil their delivery or customs obligations, the customer may be responsible for the resulting loss.

In such circumstances, Toronto KeyboardMan may be unable to provide a refund or replacement for merchandise that cannot be recovered.

Each case will be assessed based on the circumstances, applicable shipping terms, and relevant consumer protection requirements.

Delivery or Customs Issues Not Caused by the Customer

If a package cannot be delivered due to an error by Toronto KeyboardMan, the carrier, or another circumstance for which the customer is not responsible, we will investigate and provide an appropriate resolution.

Customers will not be charged additional fees caused solely by an error on our part.

12. Gifts

For eligible items purchased as gifts and shipped directly to the recipient, we may offer store credit to the recipient after approving and receiving the return.

Otherwise, approved refunds are generally issued to the original purchaser using the original payment method.

Contact Us

For any cancellation requests, return inquiries, or product-related concerns, please contact:

Toronto KeyboardMan

Email: contact@torontokeyboardman.ca

Store Address: 160 Gibson Drive, Unit 9, Markham, ON L3R 3K1, Canada

Please include your order number and a brief explanation of your request so our team can assist you efficiently.

We appreciate your understanding and support.