Our return policy lasts 14 days. If 14 days have passed since you received, we cannot offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds may be granted, including but not limited to:
Items showing obvious signs of use
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery
In these cases, we reserve the right to issue a partial refund, depending on the condition of the returned item.
Shipping
You will be responsible for any and all shipping costs of returning an item. Shipping costs are non-refundable.
Depending on your shipping location, the time it takes for an exchanged product to be delivered may vary.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance, as we can't guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and the credit will be automatically applied to the original method of payment within 10 business days, depending on your bank.
Late or missing refunds (if applicable)
If you have not received a refund yet, please check your bank account. Contact your credit card company, as it may take time before your refund is officially processed and posted.
Only regular priced items may be refunded. Discounted items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you receive a damaged or defective product you have 72 hours upon arrival of the product to contact us regarding the defective unit at contact@torontokeyboardman.com.
Shipping with Protection
At Toronto KeyboardMan, we strive to process and ship your order as quickly as possible. Below are the details of our shipping policy:
Processing Time
Orders are typically processed and shipped within 1-2 business days (excluding weekends and holidays).
You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Protection & Insurance
All shipments include protection (insurance) to safeguard against loss or damage during transit.
If your package is lost or damaged, please contact us immediately so we can assist you in filing a claim.
Shipping Rates & Delivery Time
We offer the following shipping options:
Within Canada
Standard Shipping: 3-7 business days
Express Shipping (GTA Only): Same or Next Business Day
Expedited Shipping (Ontario): 1-2 business days
United States
Standard Shipping: 3-7 business days
Expedited Shipping: 2-4 business days
International Shipping
Delivery times vary based on destination and shipping method selected.
Order Tracking
A tracking number will be provided via email once your order has shipped.
You can track your order through the courier’s website for real-time updates.
Customs, Duties & Taxes (International Orders)
Customers outside of Canada are responsible for any customs duties, taxes, or import fees charged by their country.
We are not responsible for delays due to customs clearance.
Shipping Address & Delivery Issues
Please ensure your shipping address is accurate and complete before placing your order.
If an incorrect address is provided, additional fees may apply for reshipping.
If your package is marked as delivered but not received, please check with your local carrier or neighbors before contacting us.
Wonderful perfect in everyway heavy beautiful keybord and a wonderful seller who responds to questions quickly. Please keep me posted to know when you have morw avaliable for sale.
c
corey westendorf
Box came destroyed
I should have taken a picture but didn't think too. The box looked like it came out of a drying machine. To specify I'm talking about the shipping (brown) box, not the wobkey box and thankfully the keyboard seems to work but for f sake. Use a diff carrier or maybe put the keyboard in like 3 or 4 boxes like those Russian eggs. And use more packing material. There was one piece of folded bubble paper in there to support a 10 pound keyboard floating around in a box thats 3 times too big for what they're shipping. Get ur shipping together and would prob be a good experience. Atm I have to suggest no one uses this company as it seems like they don't rly care what condition ur KB makes it to u in since they're already paid.
Hi Corey, We're very sorry to hear about the condition your package arrived in. While we are relieved that your keyboard is working, the state of the shipping box is unacceptable. We take customer experience seriously, and it's clear we fell short this time. I'll be reviewing our packing process to ensure keyboards are better protected moving forward. If you have any additional concerns or performance issues with your keyboard, please let us know—we are committed to excellent service and strong warranty protection. Thanks for your honest feedback, and I hope you'll give us another chance.
C
Carl Jae Dycoco
One of the best magnetic keyboard!!!
My first magnetic keeb and I'm in love with it. Not going back to a mechanical keyboard. 🥰
Need help?
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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