Our return policy lasts 14 days. If 14 days have passed since you received, we cannot offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds may be granted, including but not limited to:
Items showing obvious signs of use
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery
In these cases, we reserve the right to issue a partial refund, depending on the condition of the returned item.
Shipping
You will be responsible for any and all shipping costs of returning an item. Shipping costs are non-refundable.
Depending on your shipping location, the time it takes for an exchanged product to be delivered may vary.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance, as we can't guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and the credit will be automatically applied to the original method of payment within 10 business days, depending on your bank.
Late or missing refunds (if applicable)
If you have not received a refund yet, please check your bank account. Contact your credit card company, as it may take time before your refund is officially processed and posted.
Only regular priced items may be refunded. Discounted items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you receive a damaged or defective product you have 72 hours upon arrival of the product to contact us regarding the defective unit at contact@torontokeyboardman.com.
Shipping With Protection
At Toronto KeyboardMan, we strive to process and ship your order as quickly as possible. Below are the details of our shipping policy:
Processing Time
Orders are typically processed and shipped within 1-2 business days (excluding weekends and holidays).
You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Protection & Insurance
All shipments include protection (insurance) to safeguard against loss or damage during transit.
If your package is lost or damaged, please contact us immediately so we can assist you in filing a claim.
Shipping Rates & Delivery Time
We offer the following shipping options:
Within Canada
Standard Shipping: 3-7 business days
Express Shipping (GTA Only): Same or Next Business Day
Expedited Shipping (Ontario): 1-2 business days
United States
Standard Shipping: 3-7 business days
Expedited Shipping: 2-4 business days
International Shipping
Delivery times vary based on destination and shipping method selected.
Order Tracking
A tracking number will be provided via email once your order has shipped.
You can track your order through the courier’s website for real-time updates.
Customs, Duties & Taxes (International Orders)
Customers outside of Canada are responsible for any customs duties, taxes, or import fees charged by their country.
We are not responsible for delays due to customs clearance.
Shipping Address & Delivery Issues
Please ensure your shipping address is accurate and complete before placing your order.
If an incorrect address is provided, additional fees may apply for reshipping.
If your package is marked as delivered but not received, please check with your local carrier or neighbors before contacting us.
amazing sound a quality. foams are great and transformed my 80he! thank you
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Aaron
Great product & service
The plate and foam kit are great- really transformed the keyboard’s sound signature for the better. Also shout out to their customer service- I was initially accidentally sent the wrong plate, but they promptly re-sent the correct one the next business day.
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Ed
Outstanding Customer Service
Fantastic customer service. There was an issue with getting my package through customs into the US. I sent an email and within the hour, received a response offering to mail immediately using FedEx, no extra cost. Top tier service! Also, very pleased with the POM plate, films, and padding. I used the POM plate with film + padding in bottom and film on back and front of plate in the Wooting zinc case with Neo Lavender switches and the sound is divine. Exactly what I was looking for!
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andrew
Really good mod kit! I don’t really like how it sounds with the plastic 80HE case so I might get the zinc alloy! One good thing that should be added to this mod kit is a manual to install the standoffs, it took me a few mins to figure out how to install them!
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WONCHANG
Used it for a month now. Honestly, when it first arrived, I was super disappointed. No box, no guide—just loose parts in a padded envelope. It felt like I bought some bulk or refurb pack.
Install was a pain. I’m using a Zinc case, and the foam, PET stickers, etc. didn’t fit well. Stuff didn’t align properly and made annoying noises. The gasket foam felt cheap but soft, so I let it slide.
Once I finally got it all in, it did sound a bit more “thocky,” which I liked. But would I buy it again? Probably not, unless it was way cheaper.
It does improve the sound slightly, but don’t expect magic. If you enjoy modding for the fun of it, maybe. Otherwise, stock is already great.
